Derbyshire Light Medical Ltd – Key Terms & Service Information

​1. Service Activation

​Service activation will take place within one calendar month following receipt of your set-up fee.

​2. Payment Reference

​To ensure prompt payment allocation and accurate account tracking, please always quote your House Number and Postcode as your payment reference for all transactions.

​3. Emergency Access & Property Liability

​KeySafe Management: Please ensure a functional key is placed in your KeySafe at all times and notify us immediately of any access code changes. This enables swift access during emergency call-outs.

​Forced Entry Exemption: By signing this agreement, you acknowledge that Derbyshire Light Medical Ltd (DLM) is not liable for structural or property damage (such as damaged doors, windows, or locks) if emergency responders must force entry to assist you.

​4. Inter-Agency Communication & Reporting

​Where necessary to safeguard your health and well-being, incident reports and care updates may be shared with your GP and/or relevant external support agencies.

​5. Zero-Tolerance Conduct Policy

​Derbyshire Light Medical Ltd is committed to maintaining a safe working environment. Abuse, violence, or inappropriate behavior toward our staff will not be tolerated under any circumstances. Any service user or family member exhibiting abusive or violent behavior will be reported to the police, and their service will be terminated with immediate effect.

​6. Complaints & General Enquiries

​If you have questions, concerns, or wish to make a complaint, please contact our administrative office:

​Derbyshire Light Medical Ltd

Second Floor, Holywell Annexe

Holywell Street

Chesterfield, S41 7SH

​Telephone: 01246 961562

​Email: dispatch@derbyshirelightmedical.com

​Agreement Acceptance

By paying the set-up fee and completing the Direct Debit mandate, you confirm that you have read, understood, and accepted the terms outlined in this Service Level Agreement.