How our 24-hour response works

Discover how Derbyshire Light Medical Ltd protects your loved ones with seamless installation, round-the-clock emergency dispatch, and rapid assistance delivered directly to their door in Chesterfield and surrounding areas.

Step 1: Hassle-free professional installation

Getting started is simple and entirely stress-free. For a straightforward £100 set-up fee, we supply a dedicated telephone unit paired with an easy-to-wear emergency pendant. A trained engineer visits your home to install the equipment and conducts a full test call to ensure everything functions perfectly. From that moment, complete peace of mind begins.

Step 2: 24/7 dispatch and rapid on-scene response

When the pendant button is pressed, help is alerted instantly. We maintain a designated dispatcher from 9am to 5pm Monday to Friday, alongside dedicated on-call responders throughout the night and weekends. Our ambulance-level trained responders arrive on scene within 45 minutes, conducting thorough head-to-toe observations so no injury is missed.

Step 3: Arrange a friendly phone chat

Taking the next step to safeguard your loved one's independence couldn't be easier. We invite families to arrange a quick, no-obligation phone chat with our friendly team. We will answer any questions, explain our local response coverage across Chesterfield, High Peak, and surrounding areas, and help you decide on the best care solution.